Baggage Information


Be careful when bringing certain products to Brazil.

  • Fresh fruits and vegetables
  • Insects, snails, bacteria or fungi
  • Flowers and plants or plant parts
  • Bulbs, seeds, seedlings or cuttings
  • Pets
  • Domestic or wild birds
  • Exotic species of ornamental fish, birds and bees
  • Meat of any animal species, fresh or canned (sausages, ham, salted, canned, etc.).
  • Milk and dairy
  • Bee Products (honey, royal jelly, beeswax, propolis, etc.).
  • Eggs and derivatives
  • Fish and derivatives
  • Semen, embryos, or veterinary biological products (serum, vaccines)
  • Feed
  • Land
  • Timber Untreated
  • Pesticides
  • Biological material for scientific research or for other purposes


Information and Useful Advice About Baggage

  • The luggage cannot be dispatched before the day of departure
  • Your luggage will only be checked to its final destination
  • All checked baggage will undergo a safety inspection by the Transportation Security Administration (TSA).
  • All baggage is subject to inspection by the TSA.
  • Your name and address must be on the outside of the luggage. You can find identification tags on all counters at airports.

Time Limit for Acceptance of Baggage

The time limit for checking baggage is 30 minutes for most flights leaving the United States, Puerto Rico and the U.S. Virgin Islands. However,if they depart from select airports in the United States or from an airport outside the country, the time limit for checking luggage is more than 30 minutes.


  • Do not close the luggage with padlocks since the Transportation Security Administration will submit every piece of luggage to a security control.
  • Put your name and address on the internal and external parts of Baggage.
  • Take as hand luggage all valuables, such as electronic equipment, cameras, cash, and jewelry.
  • Take as hand luggage items of great need, such as medication, prescriptions and keys.
  • Claim your baggage immediately upon arrival.

Although not recommended due to luggage inspection by the Transportation Security Administration (TSA), now there are locks available that can be used to secure your luggage without breaking the lock or damaging your baggage.


Checking as Baggage or Carry-ons?

At the counter, your baggage is placed in a series of conveyor belts. The conveyor belts transport baggage to a location where each piece is loaded into carts according to your flight number and destination. In large airports, automated scanners read the barcode labels of destination and send the luggage to the correct loading area. Your luggage will go through a series of conveyor belts, tunnels and other mechanisms before reaching the point where it is loaded into trucks and transported to the plane.

Important: Remove any luggage straps, hangers and protruding objects before checking it, as these items can get stuck in the baggage system and be damaged. Bags that are too full and not designed to withstand much weight can open in the conveyor system.

The luggage is placed in the cargo compartment of the aircraft, usually via a conveyor belt. Due to the limited space of the compartment, the bags are placed one over another. While the luggage compartments secures the luggage with nets or straps, bags can shift during flight due to the inclination of the plane during takeoff.

Important: Because this is the conventional way to carry your luggage, it is inevitable that fragile items break or are damaged. It is recommended not to pack fragile items in checked baggage.

In the unlikely event of your luggage being damaged, you must personally report the problem to a Baggage Service Representative of the Airline within four hours after the arrival of the flight on which the baggage was checked on U.S. domestic routes, and within seven days on international routes.

Let's Talk!

Come to our office and we'll talk about your next trip! We speak English, Portuguese and Spanish.


    Address: 525 Broadway, Everett, MA 02149
    Phone: (617) 387.0100
    Fax: (617) 387.6404

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    Saturday: 9 AM - 3 PM

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